Terms & Conditions

1. General Terms

These Terms and Conditions govern your use of the BitStarz Casino platform and all associated services. By registering an account, making a deposit, or playing any game, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, please do not use our services.

BitStarz Casino is operated by Direx N.V., a company registered and incorporated under the laws of Curaçao. Our gaming license is issued by Curaçao eGaming (license number 365/JAZ). All games on our platform use certified random number generators and are independently audited by eCOGRA and iTech Labs.

2. Eligibility

To register and play at BitStarz Casino you must meet all of the following criteria: (a) You must be at least 19 years of age in most Canadian provinces, or 18 in Alberta, Manitoba, and Quebec. (b) You must be a resident of a jurisdiction where online gambling is legal. (c) You must not currently be subject to a self-exclusion order from BitStarz Casino or any third-party gambling exclusion scheme. (d) You must not be depositing funds on behalf of another person.

We reserve the right to request proof of eligibility at any time. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension and forfeiture of winnings obtained during the period of non-compliance.

3. Account Registration

Each player may maintain only one account at BitStarz Casino. Multiple accounts are not permitted. If you have lost access to your original account, please contact our support team before creating a new registration. Duplicate accounts will be closed and any balances merged into the primary account or forfeited where fraudulent intent is detected.

You are responsible for maintaining the security of your account credentials. Do not share your password with any other person. We recommend enabling two-factor authentication to protect your account. BitStarz Casino will never contact you to request your password.

4. Deposits and Withdrawals

All deposits must be made from payment methods registered in your name. We do not accept deposits from third parties. Minimum deposit is C$20 for most payment methods. Cryptocurrency minimum deposits are subject to network minimum transaction amounts.

Withdrawals are subject to identity verification (KYC). Minimum withdrawal amount is C$30 for fiat methods. Cryptocurrency withdrawals are processed to the same wallet address used for the corresponding deposit wherever possible. Processing times vary by payment method as detailed on our banking page.

We reserve the right to impose withdrawal limits based on account standing, verification status, and bonus activity. VIP players may qualify for higher withdrawal limits through their account manager.

5. Bonus Terms

All bonuses are subject to wagering requirements as specified at the time of the offer. The standard wagering requirement for welcome bonuses is 40x the bonus amount. Free spin winnings are subject to 40x wagering. Wagering requirements must be met within the bonus validity period (typically 14 days from deposit).

Bonuses are non-transferable and have no cash value until wagering requirements are completed. During active bonus play, maximum bet size is C$5 per spin or hand, unless otherwise specified. Bets placed in excess of this limit during bonus wagering may result in bonus and winnings forfeiture.

We reserve the right to modify, suspend, or withdraw any bonus at any time. Bonus abuse, including but not limited to multi-accounting, bonus hunting strategies, or exploiting technical errors, will result in account suspension and forfeiture of all associated winnings.

6. Responsible Gambling

We provide a range of responsible gambling tools including deposit limits, session time limits, loss limits, cooling-off periods, and self-exclusion. These tools are available in your Account Settings → Responsible Gaming. We encourage all players to use these tools to maintain healthy gambling habits.

Players who wish to self-exclude can do so via the account settings or by contacting our support team. Self-exclusion requests are processed within 24 hours. Once active, re-opening a self-excluded account requires a minimum cooling-off period and a formal review request to our responsible gaming team. For external support, visit GamCare or BeGambleAware.

7. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy. Your data is used to operate your account, verify your identity, process payments, and meet our regulatory obligations. We use 256-bit SSL encryption to protect all data in transit. We do not sell personal data to third parties.

For full details on data collection, storage, and your rights under applicable privacy law, please review our Privacy Policy.

8. Prohibited Activities

The following activities are strictly prohibited: (a) Use of automated software, bots, or AI tools to play games. (b) Collusion with other players. (c) Exploitation of software bugs or errors for financial gain. (d) Any form of fraud, including chargeback fraud or identity fraud. (e) Money laundering or use of the casino for any illegal purpose.

Violation of these terms may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities.

9. Changes to Terms

We reserve the right to amend these Terms and Conditions at any time. Material changes will be communicated to registered players via email with a minimum of 30 days notice. Continued use of the platform after the effective date of changes constitutes acceptance of the revised terms.