Responsible Gaming
We care about your wellbeing. Gambling should always be fun — here's how we help keep it that way.
Our Commitment to Responsible Gambling
At BitStarz Casino, we believe gambling should be an entertaining pastime — not a source of financial stress or harm. We've built a comprehensive set of responsible gambling tools directly into your account, available 24/7, that give you full control over your play. These tools exist because we believe it's our responsibility as an operator to protect our players, and because a player who gambles responsibly is a player who continues to enjoy our platform long-term. We don't just put a token responsible gaming page on the site and move on — our safety features are active, accessible, and designed to be used.
If you ever feel that gambling is affecting your life in a negative way — your finances, your relationships, your work — please use our tools or reach out for external support. GamCare offers free, confidential advice and support 24 hours a day. BeGambleAware connects you with trained counsellors and treatment services. We want you to enjoy BitStarz — and if it stops being enjoyable, we want to help you step back.
Responsible Gambling Tools Available at BitStarz
Deposit Limits
Set daily, weekly, or monthly deposit limits. Changes to lower limits take effect immediately. Increases require a 24-hour waiting period.
Session Time Limits
Set a maximum session length. When your time is up, the casino sends a notification and can automatically log you out.
Cooling-Off Period
Take a short break from gambling — 24 hours, 7 days, or 30 days. Your account is inaccessible for the duration.
Self-Exclusion
Exclude yourself from BitStarz for 6 months, 1 year, 5 years, or permanently. We honour all self-exclusion requests immediately.
Reality Checks
Set reminders that appear during play to tell you how long you've been playing and how much you've spent.
Loss Limits
Set a maximum amount you're willing to lose per day, week, or month. When the limit is reached, play stops.
Recognising Problem Gambling
Problem gambling can develop gradually and isn't always obvious. Warning signs include gambling with money you can't afford to lose, chasing losses to try to win back what you've spent, neglecting work, family, or responsibilities to gamble, feeling anxious or irritable when you're not gambling, and hiding your gambling activity from people close to you. If any of these signs feel familiar, please reach out for help — there's no shame in it, and early intervention makes a significant difference.
You can access all responsible gambling tools in your BitStarz account by going to Account Settings → Responsible Gaming. The self-exclusion tool is also accessible directly from our homepage via the footer link. If you need immediate help, contact our live chat support team — they're available 24/7 and trained to help players who are experiencing problems. We can activate cooling-off periods or self-exclusion immediately through live chat. External support is also always available at GamCare, BeGambleAware, and through provincial gambling helplines across Canada.
Age Verification & Underage Gambling Prevention
We do not permit players under the legal gambling age in their province to create accounts or play at BitStarz Casino. The legal age is 19 in most Canadian provinces (British Columbia, Ontario, Quebec, Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland, Saskatchewan, and the territories) and 18 in Alberta, Manitoba, and Quebec. We verify age during the KYC process using government-issued ID. If we suspect an account has been created by a minor, we freeze the account and request identity documentation immediately. Any winnings accrued by an underage player are forfeited and any deposits are returned.
Parents and guardians can use filtering software to prevent underage access to gambling sites. Tools such as GamStop (UK), NetNanny, and CyberPatrol can be configured to block gambling categories on shared or children's devices. We support these measures and encourage responsible device management in households with minors.